Easy Login / Easy Access
Patients demand ease of use. Getting frustrated will lead to lack of use. When entering portal if the very first thing they must do is prohibitively complex, then the benefits are limited for all parties involved. The capability to integrate the many systems utilized by healthcare professionals into one easy to use viewer is what is available to patients any time, night or day.
Secure Access to Physicians
Patients want responses to medical questions from a doctor. Patients feel the service that is deserved is Physician direct and don’t appreciate being handed off to nurses or front office staff for answers to health questions.
Enable Attachments
Patients want to be able to send attachments to physicians. Keeping patients honest about their ailment will keep them out of the practice/clinic/hospital, saving time and money.
Automated Interaction
Patients don’t want to just check occasionally to see what is new. They want to be part of the process and be notified when changes occur.